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What happens if your computers or laptop's go down? You probably have staff that are not working and therefore costing your business money.
With an IT Support Contract covering your workstations and laptops from Nemark you can rest assured that we will keep your staff and your business running.
With costs starting from 25p per day (per workstation or laptop) can you afford not to have an IT Support Contract for your business?
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Computer Support On site support within an hour? You choose your response times to match your budget. |
A network is only as good as the servers and workstations attached to it. Any business with a network understands the benefits of “uptime” and the benefits of having a fast IT Support Partner. All this comes together to ensure that in the event of a fault occurring a rapid response is paramount to the business operation.
With Nemark’s Rapid Workstation Response facility you can rest assured that we are not only monitoring your Network, we are also on hand throughout the day to assist via our remote IT Support platform and also with our team of on-site IT Support engineers.
What is covered
Put simply if your company has a contract with Nemark for its IT Support, you will have selected either our standard remote IT Support contract or the full package of remote IT Support for fast assistance to basic IT Support problems and also On-Site support for those problems that cannot be fixed on a remote session. This basically means that you can rest assured that any IT Support problem you have will be handled quickly and effectively.
Response times etc
Nemark have several different service levels available depending on your business’ requirements and how mission critical your hardware support needs are.
Servers typically have a 1 hour response time for Remote support and 4 hours to site when an engineer call-out is required.
Workstations are similar with a typical call-out to site of 8 hours but still benefiting from the 1 hour Remote IT Support facility.
It is not a problem if your requirements are different from the above; our bespoke IT Support Contract caters for every eventuality and requirement and can be tailored to fit your individual requirements.
Client Testimonials
- Sheffield based charitable organisation : As a charity money has always been tight, especially when it comes to investment in IT. We had aging PC's that were causing problems and the service bills from local suppliers were large. We asked 3 suppliers to put together quotes to manage our IT Support. Nemark were chosen on price but also because we were very impressed at how they understood the issues over costs and came over as having a genuine wish to help. Nemark have now been our IT Support partner for 3 years and we have never been happier with our service level and speed of response, not to mention the saving we are making on a yearly basis by having a contract rather than seeing unexpected invoices and long waiting times to get IT Support.
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