IT Support
About Nemark it support services
Nemark Professional IT Services Ltd. believes in listening to its customers, delivering cutting edge IT equipment and services, and offering sound unbiased advice. Over time, this ethos has evolved into our becoming a true vendor of convergent solutions; Nemark can supply the initial consultancy and from there, develop a clear plan as to what the client's goals are.
Because Nemark offer everything, we are not biased into steering their clients down any particular path. It might be a telecommunications requirement, or the setting up of an IT Support arrangement. When you throw in the Application Hosting Solutions and Data Services product offerings, Nemark is well placed to help with any technology-related query or requirement that an SME Business might have.
Nemark believe that through delivering quality service and professionalism at all times, we will enjoy a long and fruitful partnership with all our customers for many years to come.
IT SUPPORT AIMS:
Always be courteous and professional when delivering IT Support.
To be pro-active (where possible) and correct problems before the Client is even aware they exist.
To fix our client's issues first time, every time.
IT CONSULTANCY AIMS:
To assist our clients in making the correct technology-related decisions for their company through the rendering of sound and unbiased IT Consultancy.
To specify solutions that are within target budget, and that cover client's requirements for now and in the future.
To listen to what our customers are really telling us; we always look to deliver the solutions asked for, rather than what we would want to install!
To keep technical jargon to a minimum when communicating with our customers.
ICT SOLUTIONS AIMS:
To take a balanced, experienced view in order to determine the best ICT Solution for the problem.
To be driven by the client, their budgets, timescales and requirements.
To liaise with staff at varying levels in order to ensure that the solution is delivered and accepted by all.
To communicate with the client at all stages, so that any problems are dealt with promptly, and events are planned for along a predetermined timeline.
VOICE AIMS:
To guide the client through the vast array of Voice options available, in plain English.
To assess the client's true requirements based on our experience, and the client's stated objectives.
To pay genuine heed to budgets, both in terms of initial outlay and ongoing costs.
DATA AIMS:
To work quickly, effectively and with minimal disruption to the client.
To provide class-leading technology and robust Data storage solutions.
To agree a timeframe for installation, and stick to it!
HOSTING AIMS:
To provide a high-speed, high-availability Hosting service.
To constantly monitor our servers with a view to carrying out preventative maintenance as required.
To innovate. As technology improves, we aim to roll out new features and services for the direct benefit of the client.
To be competitve on price!
So, whatever your need, Nemark has the skill, motivation and devotion to make it work, from Hosting to Voice to Data and, of course, IT Support.
Testimonial
"Since installation, our system has run faultlessly and when any of our staff had a technical question, Nemarks helpdesk was on hand to assist.
Thanks again, i will have no hesitation in recommending you to other companies in the future."
Mr Warriner - Solicitors in Harrogate
